Platformland: Richard Pope on the Next Generation of Public Services

In this episode, we explore how data infrastructure, AI, and service design are reshaping the foundations of public services.

Join Elsewhen director of product, Nadav Mordechai, and Richard Pope — author of Platformland: An Anatomy of Next-Generation Public Services — as they unpack how governments can move beyond digitisation to build truly digital-era institutions.

Discover how new patterns of delivery, a shift in trust, and a clearer understanding of public value can guide the transformation of public services.

From seamful design to credentials as infrastructure, this conversation maps the journey toward a more responsive, resilient and citizen-focused state.