Following the above engagement, Inmarsat worked with Elsewhen on a further project. The business wanted to give maritime fleet owners more insights into the performance of their satellite communications. Previously, if a customer wanted to understand the connectivity performance of its vessels, Inmarsat would have to manually create a report from its various data logs, requiring cost, time and effort.
Inmarsat engaged Elsewhen to create and deliver a new self-service analytics platform – to help customers understand the performance of the services they use. Our design and engineering team worked in synchronisation with Inmarsat’s team. We planned a timeline of development sprints based on agile methodology to achieve the required project milestones efficiently.
We identified what relevant data existed and where. Our team created a new API enabling the platform to access the data it needs for analytics. We also consulted with Inmarsat’s customers to identify which insights would provide the most value.
Alongside this, we designed a range of dashboard visualisations to turn this data into clear insights for customers. We used rapid prototyping to evolve a design solution that would meet customer needs and preferences.
Elsewhen delivered a powerful new digital platform that achieved the client’s demanding objectives. Both Inmarsat and its customers were able to see value fast from the deployment of the new solution.
Creating a modern platform and API for visualising connectivity data is enabling Inmarsat to unlock new value for its customers. The anticipated follow-on benefits for Inmarsat include a reduction in manual work to resolve customer connectivity queries, as well as improved customer satisfaction, loyalty and revenue.
The dashboard helps Inmarsat demonstrate to customers that they are getting a good service and value for money. Fleet owners can see at a glance where each of their vessels has travelled, the connectivity it has experienced, and what airtime was being used for.Â
Our implementation of this new platform has helped Inmarsat to hit a number of its strategic targets. As well as reducing the burden on Inmarsat’s customer support team, the new platform has enabled its sales team to prove Inmarsat’s contract value and ROI to new prospects and existing customers.
